At Dental Technology Designs, we have a team of dedicated engineers that specialize in supporting dental computer networks.  In addition to being Certified Integration Engineers for both Dentrix and Easy Dental, we have extensive experience supporting networks that run many other softwares including: Eaglesoft, Practiceworks, Softdent, PEB (XL Dent) and others.  With the ability to remotely connect to our customers, many times we can resolve the issue over the phone; thus minimizing down time.

We offer rapid access to our support expertise through custom designed service level agreements.  These agreements help minimize downtime for our clients; saving them time and money!

Network support services can include the following services: 

• On-site emergency response
• Restoration and reinstallation of network operating systems and major applications
• Monitoring systems remotely
• Conducting routine maintenance on a regular weekly, monthly, quarterly or annual basis
• Tuning performance and server optimizations   
• Applying software updates and patches

 Advantages of purchasing Block Time

• Provides a mechanism to streamline budget constraints.
• You won’t hesitate about calling for services that may be considered “minor”.  We are able to schedule a technician to address your maintenance needs very quickly.  This minimizes your “down-time” and enables your staff to continue to provide service to your customers as soon as possible.
• You pay less per hour than being invoiced for “as needed” services.
• Eliminates paperwork.  There is no need to generate an invoice and cut a check for each service call you have requested.  A monthly usage report will be provided to you to communicate all maintenance related services to date, along with your remaining balance.